Data Protection Policy

baaji9 Privacy Policy

Your personal information is completely safe with us. This policy explains in detail how we collect, use, and protect your data.

Contents
Last Updated: January 2026

1. Introduction

baaji9 is a trusted online gaming platform in Bangladesh. We give the highest priority to the privacy and protection of personal information of our users. This privacy policy sets out how baaji9 collects your personal information, the purposes for which it is used, how long it is stored, and how it is kept secure.

By using our website or accessing our services, you agree to the terms of this privacy policy. Please read this policy carefully in full. If you have any questions, please contact us.

This privacy policy applies to all baaji9 services, websites, and mobile platforms. Please read this policy carefully before using our services.

2. What Data We Collect

baaji9 collects specific types of information to operate its services smoothly, ensure security, and provide users with the best experience.

2.1 Registration and Account Information

When creating an account, we collect the following information:

  • Full name (in Bengali or English)
  • Date of birth (for age verification — only individuals aged 21 or above may register)
  • Mobile phone number
  • Email address
  • Password (stored in encrypted form)

2.2 Identity Verification Information (KYC)

To verify your account and ensure safe transactions, we may request the following documents:

  • National ID card (NID) or passport copy
  • Proof of current address
  • Proof of ownership of payment method

2.3 Financial Transaction Information

During deposits and withdrawals, we store transaction details, which include:

  • Transaction amount and date
  • Payment method used (bKash, Nagad, Rocket, Upay, bank transfer)
  • Transaction ID and status

2.4 Technical Information

The following information is collected automatically when you use our platform:

  • IP address and device information
  • Browser type and version
  • User login time and session information
  • Gaming history and activity logs

3. Purpose of Data Use

baaji9 uses collected data only for legitimate and necessary purposes. We never use your information for unnecessary or unauthorised activities.

  • Account Management: To create, verify, and manage your account.
  • Identity Verification: To verify age and identity in order to prevent fraud and ensure a safe environment.
  • Transaction Processing: To complete deposit and withdrawal processes.
  • Customer Support: To resolve your issues and provide assistance.
  • Security: To protect your account and detect fraudulent activity.
  • Legal Compliance: To comply with applicable laws and regulations.
  • Service Improvement: To analyse user experience and improve the platform.
  • Communication: To send important updates, transaction confirmations, and promotional information (only with your consent).
We do not sell your data. Information may only be shared with third parties in specific circumstances and in accordance with the terms set out in this policy.

4. Data Storage and Protection

baaji9 follows the highest industry standards to protect your data. Our platform uses SSL encryption technology, which keeps your information fully secure during transmission.

4.1 Technical Security Measures

  • 256-bit SSL/TLS encryption — applied to all data transfers.
  • Password hashing — your password is never stored in plain text.
  • Two-Factor Authentication — to protect your account.
  • Regular security audits and vulnerability testing.
  • Firewall and intrusion detection systems.

4.2 Data Retention Period

We retain data while your account is active and, after that, for a specified period as required by law. Financial transaction data is retained in accordance with applicable regulations. Data that is no longer needed is securely deleted.

5. Sharing Data with Third Parties

baaji9 does not sell or rent your personal information to third parties. However, information may be shared with specific parties in certain circumstances:

5.1 Payment Processors

Necessary information is shared with bKash, Nagad, Rocket, Upay, and bank transfer service providers to complete transactions. These parties are governed by their own privacy policies.

5.2 Technology and Service Partners

Our gaming technology providers — such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Microgaming, NetEnt, and Ezugi — may see limited technical data for the purpose of operating the platform. No personally identifiable information is shared.

5.3 Legal Obligations

We may disclose information when required by a court order, a lawful request from a law enforcement agency, or under applicable law. In such cases, we always seek legal advice to protect users' interests.

5.4 Business Changes

In the event of a company merger, acquisition, or transfer of assets, user data may be transferred to the new owner. In such cases, we will notify users in advance.

6. Cookie Policy

baaji9 uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.

6.1 Types of Cookies We Use

  • Essential Cookies: For the core functionality of the site — login sessions, security tokens.
  • Functional Cookies: To remember your preferences — language, display settings.
  • Analytics Cookies: To analyse site usage and improve our services.

6.2 Cookie Control

You can manage cookies through your browser settings. However, disabling essential cookies may limit some functionality of the site.

7. Your Rights

As a baaji9 user, you have the following rights over your own information:

  • Right to Access: You may request to know what information we hold about you.
  • Right to Rectification: You may request correction of inaccurate or incomplete information.
  • Right to Erasure: In certain circumstances, you may request that your information be deleted.
  • Right to Object to Processing: In some cases, you may object to the processing of your information.
  • Right to Data Portability: You may request a copy of your information in a structured format.
  • Right to Unsubscribe from Marketing: You may opt out of promotional communications at any time.

To exercise any of the above rights, email us at [email protected]. We will respond to your request within 30 working days.

Some data may not be possible to delete due to prevention of financial fraud, legal obligations, or legitimate business interests. In such cases, we will inform you in writing with the reason.

8. Protection of Minors

baaji9's services are intended for adults aged 21 or above only. We do not intentionally collect or process information from any minor.

Age is verified during the registration process. If we discover that a minor has registered by providing false information about their age, that account will be closed immediately and the associated data will be deleted.

Parents play a very important role in keeping minors away from gaming. Information on parental controls can be found on our Responsible Gaming page.

9. Policy Changes

baaji9 reserves the right to update this privacy policy from time to time. Changes will be published on this page and the "Last Updated" date will be revised accordingly.

For significant changes, we will send a notification to your registered email address. Continued use of our services after any changes will be considered as your agreement to the updated policy.

We recommend that you review this page regularly so that you stay informed about the latest data protection policy.

10. Contact

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

Our privacy team will process your request as quickly as possible. For complex requests, it may take up to 30 working days to provide a complete response.

For more information, please also visit our FAQ page, Terms and Conditions, and Responsible Gaming page.

Our customer support team is active 24 hours a day, 7 days a week, in accordance with Bangladesh Standard Time (BST, UTC+6).